Pound Gates Insurance — Claims Triage Agent

📬 New Claims Queue (priority-sorted)

Priority	Ref	Claimant	Type	Est. Value	Status
HIGH	PG-1042	Mr. R. Davies	Property Flood	£47,000	Triaging
HIGH	PG-1043	Mrs. L. Chen	Motor RTA	£12,500	Processing
MED	PG-1044	Acme Retail Ltd	Public Liability	£8,200	Processing
MED	PG-1045	Miss S. Taylor	Contents Theft	£3,800	Submitted
LOW	PG-1046	Mr. J. Walsh	Accidental Damage	£950	Submitted
LOW	PG-1047	Mrs. P. Brown	Loss of Keys	£250	Submitted

🤖 Automated Data Extraction

From: PG-1042 — Mr. R. Davies · Property Flood

Policy NumberPG-HO-87421

Incident Date28 May 2026

Property Address14 Riverside Close, Ipswich IP4 2LQ

Cause of LossBurst riverbank — ground floor flooded

Extent of DamageLiving room, kitchen, hallway · ~4 inches water

Extraction Confidence96.2%

From Email From Photos From Policy Doc

📤 Insurer Submission Status

Claim Ref	Insurer	Submission	Status	Response
PG-1042	Aviva	Flood · Property	Drafting	—
PG-1043	Zurich	Motor · RTA	Submitted	Awaiting
PG-1044	AXA XL	PL · Retail	Submitted	Acknowledged
PG-1045	LV=	Contents · Theft	Submitted	Accepted
PG-1046	Direct Line	Accidental Damage	Submitted	Accepted

Auto-submission: Claim forms populated from extracted data and submitted via insurer portals. Average 8 fields auto-mapped per submission.

✉️ Client Communication Drafts

From: claims@poundgates.co.uk

To: r.davies@email.com

Subject: Your Claim PG-1042 — Acknowledgment

Dear Mr. Davies,

Thank you for reporting your claim. We have received your notification regarding flood damage at 14 Riverside Close, Ipswich.

Next Steps (auto-generated):
✅ Claim details extracted from your email & photos
✅ Policy verified — PG-HO-87421 (Buildings & Contents)
✅ Loss adjuster instructed — adjusting visit scheduled for Mon 2 Jun
⏳ Insurer submission being prepared — you will receive a copy

We aim to update you within 24 hours.

Kind regards,
Pound Gates Claims Team

✓ Acknowledgment sent ⏳ Further info request pending

📋 Claims Document Checklist (PG-1042 shown)

✅ Received

✓ Claim notification email

✓ Photos of damage (4)

✓ Policy schedule

✓ Proof of address

⏳ Pending

⏳ Loss adjuster report

⏳ Repair estimate / quote

⏳ Inventory of damaged items

📤 Submitted to Insurer

✓ Claim form (auto-filled)

✓ Supporting documents

⏳ Loss adjuster report

🤖 Claims Triage Agent status: Automatically triaging 8 new claims. Extracting data from emails, photos, and policy documents. Priority-sorting by severity and policy type. Auto-generating insurer submissions and client acknowledgment emails. Triage time reduced from 18 min to 2.4 min per claim.